Frequently Asked Questions

Integration:

Yes, we are currently integrating to other on-premise systems as well as cloud-based systems.

Upgrades:

Yes, upgrades are included in your MaaS service. We will work with you to schedule upgrades at convenient times.

Scalability:

We will scale the solution to match the use of the Maximo application. You don’t have to think about the underlying technical design, we handle all of those details for you. Furthermore, our service includes hardware refresh schedules.

Licensing:

There are two licensing models for MaaS:
  • MaaS – The Maximo licences are included in the fees for MaaS
  • MaaS BYOL - BYOL stands for “bring your own licence” and is for customers that own Maximo licences but want them hosted in our cloud
Both options are priced based on the IBM Maximo product licence types (i.e. full, limited use, express, self service)

Data:

Sydney and Melbourne.

Private vs Public Cloud:

The differences are many, but these are the ones we think are most important:
  • Both Amazon and Azure are public clouds, whereby tenants compete for the underlying physical resources. Our infrastructure is dedicated to our cloud customers. We work to ensure the cloud is architected to provide an optimal performance experience.
  • Our cloud is designed on enterprise grade infrastructure and with redundancy built in to make sure Maximo is always running. This includes the power and high availability provided by VMWare Enterprise virtualisation running on an EMC fibre channel SAN and multi-processor servers.
  • Our solution provides a running instance of Maximo, tuned and scaled to handle your user load.
  • Our solution includes backup and disaster recovery out of the box.
  • Our technical support team is only a phone call away.
  • Public cloud providers are not Maximo experts, we are. We will support the entire solution stack, hardware and software, with Maximo performance and stability as our sole focus.

Monitoring:

We have multiple layers of monitoring in place to help pre-emptively identify issues, as well as to ensure prompt response when they do arise. First, a detailed layer of monitoring runs within our cloud that maintains a watchful eye over all of the key components that make up the solution. Second, the customer application URL is monitored from a location outside of our cloud, watching to ensure the customer application is always available from the internet. Both of these monitoring systems are hooked into our paging system, alerting our technical team on a 24x7 basis for issues affecting a production instance.

Access to the Database:

Our SQL Gateway – Through a proprietary SQL proxy process that is secured via IP filtering and SSL/TLS encryption, grants “read” access to the database.

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